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HOSS WARRANTY








REPAIR FACILITY GUIDELINES FOR CLAIMS HANDLING


Folow these steps when handling a claim:

1. Advise Limited Warranty holder that evaluation of a Failure does not mean that the repair is covered under this Limited Warranty. All covered repairs must receive prior authorization from Administrator.
2. Have
Limited Warranty holder authorize inspection/tear down of the Unit to determine Failure’s cause and cost to repair. Save all components, including fluids and filters, should Administrator require outside inspection. Notify Limited Warranty Holder that cost of tear down will not be paid if it is determined that the Failure is not covered under this Limited Warranty.
3. Determine the cause of
Failure, correction required and cost of the repair(s).
4. Contact
Administrator’s Claims Department at (1-866-770-4928) to get authorization to proceed with the claim. Be prepared with the following information when placing the call:
a. Customer’s Name and Unit’s VIN Number.
b. Cause of Failure and recommended correction.
c. Cost of repair(s).
5. A claims
Advisor will verify Coverage and do one of the following:
a.
Approve Claim – If approved, You will be given an authorization number to be recorded on the repair order. The authorization amount is the maximum that will be paid. Additional amounts must receive prior approval.
b. Require Additional Evaluation, Inspection or Tear Down – Administrator may require an inspection prior to repair being completed. If a tear down is required to determine cause of Failure, Limited Warranty holder must authorize same. Notify Limited Warranty holder that if the repair is not covered, then Limited Warranty holder will be responsible for cost of the tear down. Repair facility should save all components requiring inspection, including fluids and filters. The Claims Advisor will arrange for the inspection. If inspection is not made within forty-eight (48) hours, contact the Claims Advisor.
c. Deny the claim and provide the reason for the denial.
6. Review
Administrator’s finding with Limited Warranty holder as well as what will be covered by Limited Warranty and what portion of the repairs(s), if any, will not be covered.
7. Obtain
Limited Warranty holder’s authorization to complete repair(s). All repair orders must have customer’s signature to qualify for payment.
8. Submit the repair order(s) that must include the
Unit’s VIN number, authorization number and authorized amount to Administrator within THIRTY (30) days to the following address:


HOSS Products Inc.
2807 Arizona Avenue
Joplin, MO 64804
Phone: (417) 622-4123
Toll Free: (866) 770-4928



EXCLUSINONS


The HOSS LIMITED WARRANTY Provides No Coverage Or Benefits For The Following:

A. Any part not originally covered for the full term of or specifically excluded by the Manufacturer Warranty. The following parts: batteries, audio equipment, accessories, tires, clutch plates, loose securing hardware, bent shift forks, or bent valves (unless caused by Failure of a covered component), stuck valves due to carbon build-up, hyfax/slide rail, mirrors, hoses, coolant, belts, lubricants, bulbs, anodes, cables, fuses, final drive chains, belts or sprockets, shock absorbers, fluids (unless required to repair a Failure of a covered part), seals and gaskets on non-covered components.
B. Maintenance services and parts described in your
Unit’s Owners Manual as supplied by the Manufacturer and other normal maintenance services and parts including, but not limited to: Spark plugs and spark plug wires, ignition points, positive crankcase ventilator valve, filters and parts damaged due to dirty filters, brake and clutch parts including but limited to, bake pads or shoes, brake drums thermostats, tune-ups, alignments and other maintenance services and parts, even when used in conjunction with replacement of covered parts. For 2 stroke engine, pistons, piston rings and wrist pins, refer to Owners Manual for Periodic maintenance and replacement intervals for required maintenance items.
C. Repair or replacements that did not have prior specific authorization by
Administrator.
D. Failure
of parts or for the repair to any component/part covered by the Federal Emission Warranty, or a repairer’s warranty.
E. Repairs to seized or damaged engines due to continued operation after a
Failure is known or should have been apparent to the operator. Customer is responsible for making sure the Oil Warning Light/Gauge and the Temperature Light/Gauge are functioning properly before operating the Unit.
F. Damage caused by pre-ignition detonation, pinging, improper/contaminated fuel or improper engine adjustments.
G. Repairs to parts of the Unit not specifically indicated under the coverage section of this
Limited Warranty
H. Liability in excess of the actual cash value of the specified parts and of the labor limit for the repair or replacement thereof.
I. Damage caused by loss of oil, lubricant or coolant regardless of the cause.
J. Failure when Unit is used for hauling a trailer(s) without Manufacturer’s recommended trailer towing equipment or hauling trailers in excess of rated capacity of the Unit or Failure to follow the Manufacturer’s Operator’s Manual.
K. Failure
when Unit is used for rental, racing, competition driving, sustained high speed use, acceleration trials, hard or abusive operation including but not limited to, wide open throttle operation, high speed acceleration or shifting of transmission gears at high engine RPM.
L. The following commercial applications will not be covered. Such exclusions will include, but not be limited to,
Units used for livery or hire, snowplowing, police, fire or emergency, pool Units, Units which regularly have multiple operators, and Units with non-standard equipment installed specifically to facilitate commercial use.
M. Failure of parts substituted for standard or optional equipment, not intended by the Unit Manufacturer to be used in the described Unit, unauthorized alteration, improper installation of attachments or parts, any repair resulting from a non-authorized part or accessory.
N. Failure caused by engine sludge or corrosion, rust, residue, or corrosion in radiator (if any) or heater core, damage due to carbon build up on cylinders, and repairs to correct loss of compression or oil consumption related t burnt, carboned, or worn piston rings or valve parts.
O. Failure of any parts covered in this LIMITED WARRANTY, if any hi-performance, competition or other non-standard equipment has been installed in described Unit or if any engine parts as supplied Unit or if any engine parts as supplied by Unit Manufacturer have been disconnected or altered to increase performance.
P. Any liability for property damage, or for injury to or death of any persons arising out of the operation, profit, income, storage charges, inconvenience, loss of us of
Unit, or any other loss that results from a Failure (except as provided under the benefits or coverage’s herein.) This Limited Warranty does not provide coverage for damages for bad faith, punitive or exemplary damages, personal injury including bodily injury, property damage (except as specifically stated in the Limited Warranty) and Attorney’s Fees.
Q. Damage to a covered component resulting from a
Failure of non-covered component.
R. Failure caused by ruptured or damaged rubber boots.
S. Malfunctions resulting from collision and/or accident, vandalism, neglect, abuse, misuse, falling missiles or objects, fire, theft, larceny, explosion, lighting, earthquake, windstorm, war, hail, water, flood, malicious mischief, riot, civil commotion, labor difficulties, aesthetic damage, including, but not limited to scratches, paint deterioration, dents, nicks, normal wear and tear, natural disaster or acts of nature.
T. Any
Failure occurring outside of the United States of America or Canada.
U. The cost of covered labor and parts, in excess of the actual cash value of the
Unit at the time of the repair or Failure.
V. Any
Failure occurring prior to the Unit’s purchase date, or if information provided by you or a repair facility cannot be verified as accurate or is found to be deceptively inaccurate.


If You have any problems with the performance of this warranty agreement, please contact:


HOSS Products Inc.
2807 Arizona Avenue
Joplin, MO 64804
Phone: (417) 622-4123
(866) 770-4928



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